TAOC Hudl
Customers have extremely high expectations for customer support – this includes how much work they have to put into the interaction. Hudl has built their support team around “The Effortless Experience” – including their QA program.
Kari will go into the ways their rubric is structured to reinforce effortless experiences for customers, and how that manifests itself across their entire organization.
Kari will go into the ways their rubric is structured to reinforce effortless experiences for customers, and how that manifests itself across their entire organization.