Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
Fireside chat with Justin Evans, Senior Strategist @
Salesforce / Former Head of CX @ Hudson Bay Companies (Saks Fifth Avenue, etc.)
Customer service teams are facing a perfect storm. They must deliver exceptional support experiences at scale without compromising quality.
To keep up with growing customer demands, companies are increasingly relying on multiple BPO partners (offshore and onshore) to create an effortless support experience. But how can you ensure your BPOs are performing their best? Watch the webinar.
Fireside chat with Justin Evans, Senior Strategist @
Salesforce / Former Head of CX @ Hudson Bay Companies (Saks Fifth Avenue, etc.)
Customer service teams are facing a perfect storm. They must deliver exceptional support experiences at scale without compromising quality.
To keep up with growing customer demands, companies are increasingly relying on multiple BPO partners (offshore and onshore) to create an effortless support experience. But how can you ensure your BPOs are performing their best? Watch the webinar.