Fireside Chat: Transform your Customer Experience with Actionable CX Insights
Customer interactions provide a wealth of data that can help identify CX issues and opportunities. Unfortunately, for many teams these insights remain buried across multiple data sources, including sentiment analysis, voice and text analytics, QA data, and survey results.
Customer Service and Experience expert, Wall Street Journal and NYT best-selling author, Shep Hyken, and Vasu Prathipati, CEO of MaestroQA discuss the future of CX analytics.
Customer Service and Experience expert, Wall Street Journal and NYT best-selling author, Shep Hyken, and Vasu Prathipati, CEO of MaestroQA discuss the future of CX analytics.